Cancellation & Refunds.

General Cancellation and Refund policy

1 If a trip is canceled more than 76 days prior to the start date:

•  Any cancellation fees, surcharges, or non-refundable deposits charged to Soulful Safaris by individual hotels, airlines or other third parties will be charged.
• We will retain 100% of the deposit
• The remainder of any deposits paid to Soulful Safaris will be refunded.

2 If a trip is canceled between 75 and 60 days prior to the start date:

• Any cancellation fees, surcharges, or non-refundable deposits charged to Soulful Safaris by individual hotels, airlines or other third parties will be charged.
• Additionally, a cancellation fee of 25% of the total trip cost will apply.
• The remainder of any deposits or payments paid to Soulful Safaris will be refunded.

3 If a trip is canceled between 60 and 45 days prior to the arrival date:

• Any cancellation fees, surcharges, or non-refundable deposits charged to Soulful Safaris by individual hotels, airlines or other third parties will be charged.
• Additionally, a cancellation fee of 50% of the total trip cost will apply.
• The remainder of any deposits or payments paid to Soulful Safaris will be refunded.

4 If a trip is canceled between 45 and 30 days prior to the arrival date:

• Any cancellation fees, surcharges, or non-refundable deposits charged to Soulful Safaris by individual hotels, airlines or other third parties will be charged.
• Additionally, a cancellation fee of 75% of the total trip cost will apply.
• The remainder of any deposits or payments paid to Soulful Safaris will be refunded.

5 If a trip is canceled between 30 and 15 days prior to the arrival date:

•  A cancellation fee of 100% of the total trip cost will apply.

6 Should the client wish to cancel a booking with us, then they must provide a written and dated letter or an email confirming they wish to cancel.

General Refund Policy

 Refunds will be made in accordance with the Cancellations and Refund Policy mentioned above. No additional refunds will be made for no-shows or any unused part of the itinerary whether voluntary, caused by airline delay or cancellation, or any other factor beyond the control of Soulful Safaris including but not limited to acts of god, strike, detention, riot, war, theft, civil disturbances, government regulations or restrictions, third-party or subcontractor negligence, or any other. No responsibility can be accepted for expenses incurred due to delay or change in schedule or other causes.